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pfaff problems

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Carol Dodge06/03/2015 15:26:02
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Thanks Margaret for the advise. No I won't be taking it to classes, I have a very basic small machine for that.

Must remember to clean and talk to it more often.

Katy07/03/2015 08:04:57
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That's good news, hope it's still working Ok now

Margaret S14/11/2015 09:27:20
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My Pfaff QE 4.2, bought earlier this year, has died! Seems to be a major problem with the electronic top tension. I have tried all the usual things - thorough clean top and bottom, new needle, different thread, rethreading. It will sew a few stitches then the top tension suddenly releases too much thread and it totally jams. I don't think that I will be able to fix it so it is likely to have to go back to Wrexham. In retrospect, the stitch quality has been a bit off recently.

I am now using my workshop machine, a Janome DXL 603. It's a great little machine but I need all my bells and whistles! crying

Margaret

Carol Dodge14/11/2015 16:17:40
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Hi Margaret.

As you know I have had problems with the same machine. Might be worth phoning Wrexham and speak to an engineer. i did this last time and he gave me some advice and was able to tell me what he thought might be wrong which as it turned out was my error so was able to fix it without it going away.

Katy16/11/2015 11:18:41
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Oh dear Margaret, hope it is easy to fix

Margaret S16/11/2015 14:10:24
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Thank you Carol and Katy. I am going to email Russell tomorrow. Over the years I have bought 4 machines from him. I am not sure that this is going to be an easy fix though.

I got the 'Big Beast', aka the Janome Horizon, out yesterday. I do not like this machine but the build quality is far superior to the Pfaff. I couldn't believe it when I set it up and it wouldn't stitch at first! I haven't used it for a bit and I think it was the foot control being difficult. Once it decided to go it went very well, so at least I have got some of my 'bells and whistles' back.

Margaret

Margaret S19/11/2015 15:40:13
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Fingers firmly crossed because I haven't had time to use it properly but after a 20 minute phone call with Dave of Sewing Machines Direct the problem seems to be fixed. It wasn't the tension after all. It was the auto thread cutter being slightly misaligned. Apparently it is very thread sensitive and I had been using a thicker quilting thread which may have caused it to move out of position. I now know how to realign it if it happens again. Janome tell you not to cut thicker thread but Pfaff do not! Here's hoping it will behave itself next time I use it.

Margaret

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